Professional IT Support and Services for SMBs

Our Services

Digione offers a one-stop shop for all your IT needs, empowering private small to medium businesses (SMBs). Our comprehensive suite of solutions includes IT strategy and consulting, implementation, and ongoing support. We manage your IT infrastructure with Managed IT Services and Endpoint Management, ensuring optimal performance and security. Managed Cloud services with expertise in Azure, AWS, GCP, and support for various SaaS providers offering flexibility and scalability. Backups and Disaster Recovery keep your data safe, while Cyber Threat Security Solutions with firewalls, web filtering, and email security safeguard your network. Network design leverages cutting-edge SD-WAN and AAN technologies, while feature-rich Business Phone Systems and award-winning web design and development elevate your online presence and communication. Partner with Digione and unlock the full potential of technology for your business.

IT Consulting & Professional Services

Bridge the gap between your tech needs and business goals.
Get expert guidance on strategy, implementation, and ongoing support.
Achieve measurable results with our data-driven and proven methodologies.

Cloud Services

Leverage the power and scalability of the cloud (Azure, AWS, GCP, SaaS).
Expert cloud migration and management across different platforms.
Focus on innovation while Digione handles your cloud journey.

Managed IT Services

Delegate your day-to-day IT worries to our experts.
Proactive monitoring, maintenance, and troubleshooting for optimal performance.
Cost-effective solution that frees you to focus on core business activities.

Endpoint Managemnet

Ensure optimal device performance and security for all devices (Windows, Mac, iOS, Android).
Centralized management, up-to-date software, and robust anti-malware protection.
Comprehensive asset management keeps track of all your devices.

Cyber Threat Security Solutions

Multi-layered security protects your network from evolving threats.
Stateful firewalls, advanced threat detection, and email security keep you safe.
Secure Operations Center (SOC) actively monitors your network.

Backups and Disaster Recovery

Safeguard your business continuity with flexible backup plans (cloud, on-site, multi-cloud).
Minimize downtime with disaster recovery plans and Zero Touch automation.
Focus on business as usual, knowing Digione protects your data.

Managed Networks

Maintain reliable connectivity with secure, high-performance networks.
Cutting-edge SD-WAN and AAN technologies for optimal performance.
Solutions for all needs: site-to-site VPNs, user VPNs, LANs, 4G/5G connectivity.

Web Design & Development

Elevate your online presence with award-winning web design and development.
User-friendly websites and applications tailored to your brand and audience.
Strategic planning, conversion-focused design, and ongoing maintenance for results.

Business Phone Systems

Streamline communication with a multi-channel cloud phone system (voice, video, SMS, chat).
Enhance flexibility with various handsets, softphones, and remote working capabilities.
Advanced features like call queuing, logging, recording, and a business directory.

Tailored IT Solutions for Every Industry

Digione isn’t a one-size-fits-all solution. We recognize that each industry has its own technological needs and hurdles. Our expertise spans a wide range of sectors, allowing us to craft IT solutions specifically designed to address your unique challenges and unlock the potential of your business. Whether you’re in professional services, healthcare, finance, retail, manufacturing, government, or education, Digione can become your trusted technology partner.

Benefits of Digione's IT Services

Peace of Mind

Focus on your core business while Digione takes care of your IT infrastructure, security, and cloud journey with expertise.

Improved Efficiency & Productivity

Optimized devices, secure networks, and robust communication keep your business running smoothly.

Affordable Cloud Solutions

Benefit from proactive IT management that minimizes downtime and prevents costly issues.

Enhanced Security

Multi-layered security solutions safeguard your data and network from evolving cyber threats.

Business Continuity

Disaster recovery plans and backups ensure minimal downtime and a swift recovery in case of any disruptions.

Scalability & Flexibility

Adapt to changing needs with Digione's cloud expertise and flexible IT solutions empowering your business.

Increased Innovation

Free up resources and empower your team to focus on innovation while Digione handles your IT infrastructure.

Gain Competitive Advantage

With cutting-edge solutions like SD-WAN, AAN networks, and user-friendly, results-oriented websites.

24/7 Support

Enjoy peace of mind knowing Digione's expert support team is always available to assist you.

Strategic Partnership

We become your trusted IT partner, bridging the gap between your technology needs and strategic business goals.

Connect with Digione

Ready to see how Digione can transform your IT landscape? Contact us today for a free consultation!

FAQs

Why will I switch to DigiOne ?

With more than 20 years of experience with Enterprise, Government and SMBs we have the skills, knowledge and passion to serve our customers. We are deemed as the most trusted advisor within our customers and in the industry. We act as your IT department and not as a 3rd party service provider by managing your IT entirely including any 3rd parties. Our leading edge technologies, cost effective solutions with agile delivery models and best customer service make us Australia’s # 1 digital solutions provider. With all Australian based highly professional team you have peace of mind that someone is available locally to serve you and can be onsite or assist remotely around the clock.

Will I be locked in to a contract ?

Most of the DigiOne solutions are provided as a service which means that our customers can start / stop the consumption of a service at anytime. However DigiOne provides many different types of commercial models. Our commercial models are flexible to suit your financial outcome. A customer may choose to buy a service on monthly basis or can own their hardware / software, managed by DigiOne where management can be transferred at the time of exit.

What is the onboarding process ?

Our onboarding process is very simple and provide least business interruption. Our five steps include, Analyse, takeover as is, identify cost efficiencies, modernise and constant evaluation.

Who does the 3rd parties Management ?

DigiOne provides a complete IT service. We act as our customer’s IT department and deal with all the 3rd parties as our customer’s representative.
Whether it is your internet service provider, hardware vendor, software applications provider, web developer, we act as your trust advisor to ensure that you get the best possible outcome.

What are your Service Level Agreements (SLAs) ?

SLA’s can vary depending on the service model chosen by our customers. These SLAs are designed to guarantee the level of our minimum commitment however we are proud to always exceed our customer’s expectations. Our internal SLA is always going to be “now”. Our service models ensure that we do not have any restrain when it comes to resources. A monthly SLA report is provided to all our customers ensuring that we have exceed their expectation with identification on how further improvements can be made.

What reports will I get as part of the service ?

DigiOne provides many reports of various types to its customers. These vary depending on the service we are providing. These reports can be related to your overall IT environment’s posture and how up to date it is, various types of security reports e.g number of attacks stopped etc, phone system reports e.g average waiting time of the callers for a particular week / month, network / bandwidth reports etc. These can either be downloaded via your customer portal or can be emailed to you every month.