DigiOne IT Solutions

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02 6108 3035

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[email protected]

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147/2 Akuna St, Canberra ACT 2601, Australia

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    Our Privacy Policy

    DigiOne Pty Ltd values and respects the privacy of the people we deal with. DigiOne Pty Ltd is
    committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act)
    and other applicable privacy laws and regulations.

    This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal
    information, and how we maintain the quality and security of your personal information.

    What is personal information?

    “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

    What personal information do we collect?

    The personal information we collect about you depends on the nature of your dealings with us or what
    you choose to share with us.
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    The personal information we collect about you may include:

    • Name;
    • Mailing or street address;
    • Date of birth;
    • Email address;
    • Phone number

    Under certain circumstances, DigiOne Pty Ltd may need to collect sensitive information about you,
    which may include your Name, date of birth, Mailing address, email address and phone number.

    If we collect your sensitive information, we will do so only with your consent, if it is necessary to
    perform business operations in the scenario of creation of accounts on DigiOne Pty Ltd provided
    softwares and mobile applications, or as otherwise required or authorised by law, and we take
    appropriate measures to protect the security of this information.

    You do not have to provide us with your personal information. Where possible, we will give you the
    option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with
    us in this way or choose not to provide us with your personal information, we may not be able to
    provide you with our services or otherwise interact with you

    How do we collect your personal information?

    We collect your personal information directly from you when you choose to provide it using the following mechanisms
    • Interact with us over the phone;
    • Interact with us in person;
    • Interact with us online using our website;
    • Subscribe to our software or mobile phone applications
    • Apply for a position with us as an employee, contractor or volunteer;

    Collecting personal information from third parties

    DigiOne does not collect your personal information from any 3rd parties, however may choose to do so through publicly available sources, for example yellow pages or a publicly available website.

    How do we use your personal information?

    We use your personal information for the following purposes:
    • Provide you with Information or services that you request from us;
    • Deliver to you a more personalised experience and service offering;
    • Improve the quality of the services we offer;
    • Internal administrative purposes

    Disclosure of personal information to third parties

    We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
    • Our third party service providers (for example, our partners);
    • Our professional services advisors;

    Transfer of personal information overseas

    Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

    Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
    • You have given us your consent to disclose personal information to that third party; or
    • We reasonably believe that:
      • The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
      • The law or binding scheme can be enforced; or
    • The disclosure is required or authorised by an Australian law or court / tribunal order.

    How do we protect your personal information?

    DigiOne Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
    • Having a robust physical security of our premises and databases / records;
    • Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
    • Having technological measures in place (for example, anti-virus software, fire walls);

    Online activity

    [Cookies]

    The DigiOne Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the DigiOne Pty Ltd website(s).

    We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]

    [Website analytics]

    Our website uses [insert relevant analytics service] to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]

    [Direct marketing]

    We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

    You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].

    Retention of personal information

    We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example recordkeeping obligations.

    How to access and correct your personal information

    DigiOne Pty Ltd will endeavour to keep your personal information accurate, complete and up to date.

    If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually resp
    • Obtain a written confirmation by yourself to perform changes to your personal information via “contact us” page on our website
    • Identify the system or software using your personal information.
    • Add, Move, Change or Delete your personal information as per your request.

    Links to third party sites

    DigiOne Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

    Inquiries and complaints

    For complaints about how DigiOne Pty Ltd handles, processes or manages your personal information,
    please send us an email on [email protected] or contact us on 02 6108 3035. Note we may
    require proof of your identity and full details of your request before we can process your complaint.

    Please allow up to 48 hours for DigiOne Pty Ltd to respond to your complaint. It will not always be
    possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with DigiOne Pty
    Ltd’s response to a complaint, you have the right to contact the Office of Australian Information
    Commissioner (at www.oaic.gov.au/) to lodge a complaint.

    How to contact us

    If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

    Email
    [email protected]
    Attention: [DigiOne Pty Ltd Privacy Officer]
    Contact number
    02 6108 3035