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Australia's # 1 Digital Solutions Provider

Your most trusted technology adviser
We modernise your systems, lower your costs and ensure ROI on your IT investment
Make automation key to your business success
One stop shop for all your technology needs
Unparalleled customer service & support is part of our DNA

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DigiOne Serves Many Industry Verticals

Healthcare
Education
Government & Not for Profit
Accounting and Finance
Manufacturing
Transport
Building & Construction
Retail

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Digione

Call Us for your free consultation today.

IT Support and Services Delivered by One of Australia's Top MSP

Experience the peace of mind that comes with top-tier IT support. DigiOne IT Solutions as one of Australia’s leading MSPs, we offer a comprehensive suite of IT Support Services in Canberra designed to streamline your operations, enhance security, and empower your employees. Our proactive management approach ensures your IT infrastructure is constantly monitored and optimized, while our 24/7 helpdesk provides immediate support whenever needed. Furthermore, our solutions are designed to scale alongside your business, ensuring your IT strategy remains effective as you grow. Ready to unlock the full potential of technology? Contact us today for a free IT survey in Canberra and discover how we can become your trusted IT advisor, partnering with you to leverage technology for business success.

Experience the flexibility of on-demand IT services in Canberra, available seven days a week, designed to fit your schedule. For organizations and professionals who rely on their tech infrastructure, our remote IT support is the perfect solution. We’re more than just a service provider—we’re your dedicated IT partner, ensuring your systems run smoothly whether you need us on-site or remotely. Let us handle the tech, so you can focus on what you do best.

Our Services

Managed IT Services

We become your trusted Managed Service Provider(MSP), proactively managing your network, security, and infrastructure, allowing you to focus on your core business. Our team of experts ensures your systems run smoothly, minimizes downtime, and implements preventative measures to safeguard your data. Enjoy peace of mind knowing Digione IT Solutions keeps your technology running optimally.

IT Consulting & Professional Services

Digione IT Solutions empowers businesses with expert IT Consulting & Professional Services. We bridge the gap between your technology needs and strategic goals, offering a comprehensive range of solutions including strategy development, implementation, and ongoing support.

Cloud Services

We offer comprehensive Managed Cloud Services encompassing the leading platforms like Microsoft Azure & O365, Amazon Web Services (AWS), Google Cloud Platform (GCP) & G Suite, and support for various SaaS providers including Oracle, Salesforce, and Xero. Our team of experts will guide you through cloud migration, manage your infrastructure across different platforms, and ensure optimal performance and security. Focus on innovation and growth, while Digione IT Solutions takes care of your cloud journey.

Backups and Disaster Recovery

Digione IT Solutions safeguards your business continuity with comprehensive Backups and Disaster Recovery solutions. We offer flexible cloud and on-site backup designs to suit your needs, including “Multi-Cloud” or “Site & Cloud” options for complete redundancy. This ensures protection for your entire IT infrastructure, from on-site servers and virtual machines to cloud-based applications like O365, OneDrive, G-Drive, and G Suite. Our disaster recovery plans minimize downtime and get you back up and running quickly, while Zero Touch automation streamlines the process. Focus on business as usual, knowing Digione has your data recovery covered.

Cyber Threat Security Solutions

Digione offers multi-layered security solutions to safeguard your business. Our stateful firewalls with deep packet inspection and the latest threat databases stop malware and intrusions. A Secure Operations Center (SOC) monitors these firewalls for emerging threats. Additionally, Digione’s Web and Application Gateway enforces browsing policies and blocks malicious websites, while our Email Gateway protects against spam, phishing attacks, and credential hacking, securing your business from a range of cyber threats.

Managed Networks

Digione IT Solutions keeps your business connected and running smoothly with our managed network solutions. Our team designs and implements secure, high-performance networks using cutting-edge technologies like SD-WAN and AAN. Whether you need to connect multiple sites or devices within a location, Digione offers solutions like site-to-site VPNs, user-based VPNs, fixed and wireless LANs, and 4G/5G connectivity. Our expertise ensures you have reliable access to the internet and cloud applications, keeping you connected to your customers and partners.

Business Phone Systems

Digione streamlines communication for your business with our feature-rich cloud-based phone systems. Integrate voice, video, SMS, social media, and website chat for a multi-channel approach. The system offers flexibility with a variety of handsets, softphones, and remote working capabilities. Advanced features include call queuing, logging, recording with transcripts, and a business directory. DigiOne IT Solution’s 24/7 support ensures your critical communication infrastructure stays up and running.

Web Design & Development

Digione empowers your business online with award-winning web design and development. We craft user-friendly websites and applications tailored to your brand and target audience. Our services encompass strategic planning, conversion-focused design, cutting-edge development, and ongoing maintenance to ensure your website is secure, mobile-responsive, and drives measurable results. From e-commerce platforms to custom applications, Digione IT Solutions helps you achieve your online goals and stay ahead of the curve.

Endpoint Management

Digione’s Endpoint Management keeps your business running smoothly and securely. We manage all devices, from Windows PCs and Macs to iOS and Android phones and tablets. Our services encompass performance optimization, up-to-date security software and OS updates, centralized application updates, robust anti-virus, anti-spam, and anti-ransomware protection, endpoint policy enforcement, and comprehensive asset management – all to ensure your devices are secure, compliant, and performing at their peak.

Industries We Serve

Digione IT Solutions caters to a diverse range of industries, bringing its expertise to businesses of all sizes. We understand the unique challenges and opportunities faced by each sector, allowing us to tailor our solutions to meet your specific needs.

Why Choose Us?

Deep Industry Expertise

We have a proven track record of success across various industries, ensuring we understand your specific requirements.

Comprehensive Solutions

Our extensive service portfolio offers everything you need, from IT strategy and security to cloud services and web development.

Unwavering Commitment

We become your trusted partner, dedicated to your success and delivering exceptional 24/7 support.

Focus on Results

Our solutions are designed to drive measurable outcomes, improving efficiency, enhancing security, and empowering your business to thrive.

Let Digione become your one-stop shop for all your IT needs. Contact us today to discuss how we can help your business achieve its goals.

FAQs

Why will I switch to DigiOne IT Solutions ?

With more than 20 years of experience with Enterprise, Government and SMBs we have the skills, knowledge and passion to serve our customers. We are deemed as the most trusted advisor within our customers and in the industry. We act as your IT department and not as a 3rd party service provider by managing your IT entirely including any 3rd parties. Our leading edge technologies, cost effective solutions with agile delivery models and best customer service make us Australia’s # 1 digital solutions provider. With all Australian based highly professional team you have peace of mind that someone is available locally to serve you and can be onsite or assist remotely around the clock.

Will I be locked in to a contract ?

Most of the DigiOne solutions are provided as a service which means that our customers can start / stop the consumption of a service at anytime. However DigiOne provides many different types of commercial models. Our commercial models are flexible to suit your financial outcome. A customer may choose to buy a service on monthly basis or can own their hardware / software, managed by DigiOne where management can be transferred at the time of exit.

What is the onboarding process ?

Our onboarding process is very simple and provide least business interruption. Our five steps include, Analyse, takeover as is, identify cost efficiencies, modernise and constant evaluation.

Who does the 3rd parties Management ?

DigiOne provides a complete IT service. We act as our customer’s IT department and deal with all the 3rd parties as our customer’s representative.
Whether it is your internet service provider, hardware vendor, software applications provider, web developer, we act as your trust advisor to ensure that you get the best possible outcome.

What are your Service Level Agreements (SLAs) ?

SLA’s can vary depending on the service model chosen by our customers. These SLAs are designed to guarantee the level of our minimum commitment however we are proud to always exceed our customer’s expectations. Our internal SLA is always going to be “now”. Our service models ensure that we do not have any restrain when it comes to resources. A monthly SLA report is provided to all our customers ensuring that we have exceed their expectation with identification on how further improvements can be made.

What reports will I get as part of the service ?

DigiOne provides many reports of various types to its customers. These vary depending on the service we are providing. These reports can be related to your overall IT environment’s posture and how up to date it is, various types of security reports e.g number of attacks stopped etc, phone system reports e.g average waiting time of the callers for a particular week / month, network / bandwidth reports etc. These can either be downloaded via your customer portal or can be emailed to you every month.

What IT Support Services does Digione IT Solutions provide to the SMBs of Canberra?

DigiOne IT Solutions provides a comprehensive range of IT support services for SMBs in Canberra, ensuring businesses run smoothly and securely. Our services include Managed IT Services, where we take care of your IT infrastructure, and IT Support Services, offering prompt troubleshooting and maintenance to minimize disruptions. We also specialize in implementing and managing Business Phone Systems to enhance communication, as well as Endpoint Management, ensuring all devices are secure and up-to-date. Additionally, our advanced cybersecurity solutions protect your business from potential threats. With 24/7 support, DigiOne IT Solutions is your trusted partner for reliable and professional IT services.

Connect with Digione

Ready to see how Digione can transform your IT landscape? Contact us today for a free consultation!

Customer Reviews

     Excellent  
     Based on 2 reviews 
    
 
 
   
 
 
        
   Agile Roofing 
 2022-06-09
 
 
 Trustindex verifies that the original source of the review is Google. We came across Digione on a recommendation by another business and contacted them for an assessment regarding solutions for our IT systems and business phone setup.

They came out and talked through our business needs and really took their time to understand our requirements before providing us a tailored solution which had the ability to scale with the growth of our business.

Our IT and accounting software has been centralised and has different roles for different functions of our business (assessors, accounts, admin, delivery etc).

Our phone systems have been setup with the option of IVR and different landlines and mobile phones routing from the one contact number.

The key things we liked about DigiOne are as follows:
+They took time to understand our needs rather than just try and sell some half baked solution
+Their solutions have the ability to grow with us and have supported us throughout our expansion
+We have gained efficiencies and transparencies within our business that wouldn't be possible without the IT Solutions and Business Phone Systems they have installed for us.
+They made the migration from the old IT and Phone systems to the new ones a seamless exercise
+Their service team is easy to reach and we found them to be very responsive
+They are proactive and communicate well when it comes to maintenance and upgrades and work around our schedules
+We found their customer service to be exceptional

We have no complaints about DigiOne and would be happy to recommend them to anyone that asked.
  
 
       
   Kamran Jameel 
 2022-05-29
 
 
 Trustindex verifies that the original source of the review is Google. A huge thank you to the whole DigiOne team for the great service, professionalism and support once again. Their response time is amazing and they have always been able to solve any issue quickly and efficiently. It would have taken our previous vendor days to work it out.  I love that they take great care in investigating and diagnosing issues quickly with so much patience.

We are extremely grateful for all of their help and would highly recommend DigiOne IT Solutions to any business that needs IT services.

IT Support and Services Delivered by One of Australia's Top MSP

Our Services

Managed IT Services

IT Consulting & Professional Services

Cloud Services

Backups and Disaster Recovery

Cyber Threat Security Solutions

Managed Networks

Business Phone Systems

Web Design & Development

Endpoint Management

Industries We Serve

Why Choose Us?

Deep Industry Expertise

Comprehensive Solutions

Unwavering Commitment

Focus on Results

FAQs

Connect with Digione

Customer Reviews

Quick Links

Solutions

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